PRLog (Press Release) – May 10, 2011 – The SAS Group transforms WAN infrastructure and support for the R&M Electrical Group
London - The SAS Group, an international provider of managed and professional network services, today announced the completion of a project to upgrade the WAN infrastructure of the R&M Electrical Group, one of the UK's largest independent electrical distributors. The n trash bins ew infrastructure will be supported by a managed services agreement between the two companies which includes 24/7 network monitoring and proactive helpdesk services.
R&M Electrical provides a range of products and services to customers around the world, including customers at rc helicopter market place key operations within the Ministry of Defence. As a business that relies heavily on communications in order to process customer transactions, working with a managed service provider that responds quickly to any issues with network performance or availability is crucial to R&M's continued success. Unfortunately, this had not been the company's recent experience.
"Most of our remote sites have business critical applications connecting to head office," said Mark Stone, group IT manager for R&M Electrical. "We were having days of sites not being able to process any transactions because the circuits were down and we couldn't get a response from our service provider."
As a long term user of BT's IP Clear network, Mark decided to contact BT for advice.
"Apart from the issues we were having with our service provider, we also wanted to introduce some new database applications which would need more bandwidth and class of service, so this was an opportunity to address both requirements at the same time," said Mark.
BT suggested an introduction to the SAS Group, a specialist in managed and professional services who could help R&M with the design, installation and support of its network.& helicop ter technology #13;
"I was sceptical at first, we had had our fair share of third party managed service providers," said Mark. "But once I'd met SAS, I felt reassured; SAS had all the answers I wanted and hearing the BT engineers say that SAS was superb was really enough."
To kick off the project, the SAS Group provided technical design authority for a new IP Clear MPLS network based on BT's 21CN technology and, together with R&M, designed a failover network using an existing LES circuit at the company's disaster recovery site. The SAS Group also provided a team of engineers for the installation and configuration of the Cisco routers terminating each circuit.
Since completing the installation of R&M's new network, the SAS Group has taken on responsibility for managing and supporting the infrastructure, including the provision of a single point of contact for any faults, MACs or billing issues on the company's network estate, and detailed performance stats for planning and development.
"We're really getting the proactive support we wanted now," said Mark. "SAS is monitoring our lines 24/7 so if one of our sites goes down at the weekend I'll get a phone call and I can take immediate action to correct it."
"With SAS and BT, we've got better support, better response times and a faster network –all at a lower cost," said Mark.
"Many companies have the knowledge and resource to support their networks in-house, but few can deliver a service comparable with an MSP because garbage compactor review they can't command the same level of influence over a carrier's 1086274749 behavior," said Charles Davis, CEO for the SAS Group. "R&M understands that the carrier relationship is crucial to the service it receives and, despite its previous bad experience, is more than happy to put its network in the hands of SAS."
About the SAS Group
The SAS Group is a major UK and international provider of managed and professional network services. In partnership with leading technology organisations including BT, Cisco, Microsoft, HP and Symantec, the company specialises in the delivery and management of unified voice, data and video communications solutions. Founded in 1989, SAS is headquartered in Horsham, West Sussex.
For more information about the SAS Group visit: www.sas.co.uk
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